Elm Veterinary Group

Elm Veterinary Group is a multi-practice clinic offering routine and problem-focused veterinary care, and it’s also listed as a Veterinary Nurse Training facility. The website references a Pet Health Club® Plus plan (with consultations included) alongside options like repeat prescriptions, click & collect for food orders, an online shop, and “Video Vet”.

From the latest reviews, owners most often describe

• •being offered appointments at short notice (including a same-day slot for a serious discussion about diagnosis/management)
• •diagnostics for acute issues (a scan mentioned for a dog’s sudden lameness)
• •support around end-of-life decisions, including time to decide and signposting to a home-visit euthanasia service
• •a practical downside: the reception/waiting area being too small (mentioned by one reviewer)

Services

Based on the website summary and written reviews, services mentioned include

• •Routine care
• •Annual vaccinations (cat vaccinations specifically mentioned)
• •Diagnostics and problem appointments
• •Assessment of lameness and scanning (a scan and check-up described after a dog went lame)
• •Work-up and treatment for skin disease (a cat with a severe skin condition) and parasite treatment (fleas and worms)
• •End-of-life care
• •Support with diagnosis/management decisions and euthanasia discussions
• •Recommendation/signposting to a home-visit veterinary service for euthanasia (Nirvana Vets named by one reviewer)
• •Access and convenience options (website)
• •Repeat prescriptions
• •Food orders via click & collect
• •Online shop
• •Video Vet
• •Pet Health Club® Plus plan (consultations included, as stated)

People

• •Dr Christina (vet) is named in one review. The owner describes her as open and honest, not rushing the appointment, and giving them time and space to decide on next steps for their pet’s diagnosis/management.
• •Reception team: multiple reviewers mention receptionists being kind and understanding—examples include looking after family members while they waited during a serious visit, and being patient when a dog had an accident in the waiting area.

Reviews

Google rating: 4.6 stars from 376 reviews.

• •Timely access when it matters: owners mention getting an appointment “at short notice” and, in one case, an unexpected same-day appointment.
• •Clear communication and decision support: one reviewer highlights being given time to consider options for diagnosis/management without feeling rushed or judged.
• •Practical clinical help across routine and urgent needs: vaccinations are mentioned, as well as a scan for sudden lameness and treatment for fleas/worms and a severe skin condition.
• •Compassion during end-of-life care: several reviews describe supportive handling of final visits; one also notes being directed to a home-visit service for euthanasia.
• •Facilities note: one reviewer says the reception/waiting area needs to be bigger.
• •Outlier content: one recent 5-star review contains hostile wording about a cat; it doesn’t describe a recognisable clinical experience and conflicts with the otherwise sympathetic tone of other end-of-life accounts.