Elm Veterinary Group

Elm Veterinary Group in Plymouth is part of IVC Evidensia. The practice offers convenience features including online registration, repeat prescription ordering, Click & Collect food orders, a Video Vet option, and a Pet Health Club® Plus plan that includes consultations. Recent feedback highlights friendly, caring support in both routine and urgent situations, including a same-day specialist referral after a dog collapsed, as well as compassionate end-of-life care. Cleanliness is also repeatedly praised, though one reviewer felt prices had risen.

Services

• •General vet consultations and routine care: The clinic offers general consultations, with consultations included in its Pet Health Club® Plus plan. Recent reviews mention prompt appointments, routine health checks, clear explanations, and practical advice for owners of dogs and cats.
• •Urgent assessment and onward referral: Reviews describe supportive handling of urgent cases, including arranging a same-day referral to a specialist clinic after a dog collapsed.
• •Cat, dog, and exotic pet care: Alongside cats and dogs, reviewers mention exotic pet appointments, including a Hermann’s tortoise consultation for an overgrown beak and sexing.
• •End-of-life support: One owner describes compassionate care for their previous dog “from the first visit to the last goodbye.”
• •Convenience services: Repeat prescription ordering, food ordering with Click & Collect, online registration, and a Video Vet remote option are all highlighted.

Pricing

No published pricing information is currently available for this clinic.

People

• •Danielle: Mentioned at reception for being friendly, taking an interest in a tortoise appointment, and printing information sheets for the owner.
• •Fernando: Praised by name for his professional, personable handling of a tortoise consultation.
• •Reception team: Recent reviews describe the front-desk team as welcoming, kind, and caring.
• •Veterinary team: Reviewers highlight clear explanations, reassurance, advice, and an open, honest approach.

Reviews

Google rating: 4.7/5 from 184 reviews.

• •Reviewers frequently describe the team as friendly, caring, and helpful, with praise for both reception and clinical staff.
• •Several comments highlight clear communication and reassurance, including prompt attention for a dog appointment and helpful explanations for new clients.
• •There is positive feedback for support in difficult situations, including compassionate end-of-life care and empathetic handling of an urgent collapse that led to a same-day specialist referral.
• •The practice is also praised for being clean and welcoming, though one reviewer commented that prices had gone up.