Companion Care (Woolwell) Ltd T/A Vets4Pets

Companion Care (Woolwell) Ltd trading as Vets4Pets is described on its website as a locally owned, RCVS-accredited practice that also accepts referrals and has invested in “advanced services” and equipment. The clinic appears set up for both routine care and more complex work, with on-site facilities such as an in-house laboratory, digital X‑ray, ultrasound, an operating theatre, hospital ward, and an isolation unit, plus cat-only waiting and consultation areas.

In the latest reviews, owners give concrete examples of dentals in senior pets, high‑risk anaesthesia discussions (heart murmur), and urgent same-day help for a guinea pig that stopped eating. A small number of reviews describe problems around fees/charges being unclear or inconsistent, including one case where an owner says they weren’t told there would be a charge until after the appointment.

Services

Services and capabilities mentioned on the clinic website and in reviews include

• •Surgery and anaesthesia
• •Soft tissue surgery and orthopaedics (website lists cruciate surgery, fracture repair, airway surgery, ear surgery, arthroscopy)
• •Operating theatre (website)
• •Reviews mention back surgery for a dog (performed previously, per owner) and high‑risk dental surgery planning for a dog with a heart murmur.
• •Dentistry
• •Dentistry with dental X‑ray (website)
• •Reviews specifically mention dental treatment for senior dogs and a chihuahua.
• •Diagnostics and monitoring
• •Digital X‑ray, ultrasound, ECG, echocardiography, blood pressure monitoring (website)
• •In-house laboratory testing including biochemistry, haematology and electrolytes (website)
• •Cardiology and cancer care
• •Cardiology services listed (website)
• •Chemotherapy & cancer treatment listed (website)
• •Blood transfusions
• •In-house blood transfusions (website)
• •Care for different species
• •Website lists care for cats, dogs, rabbits, reptiles, birds, small mammals and wildlife
• •Reviews include hamster and guinea pig visits, and a mention of rabbit end-of-life care.
• •Preventive and routine care
• •Microchipping, nurse clinic, weight clinic, nutritional advice, prescriptions/medication (website)
• •Pet passport / animal health certificate (website)
• •Home visits (website)
• •Facilities/policies
• •Isolation unit (website)
• •Cat-only waiting area and cat-only consultation room (website)
• •Out-of-hours
• •Website states out-of-hours care is provided by Plymouth Veterinary Group at a different location.

People

Named team members mentioned in reviews

• •Alex (vet): An owner of a “moody and vocal” cat says Alex was gentle, attentive, and thorough, and that they left the consultation reassured.
• •Sam: A dog owner with a chihuahua needing dental treatment (and a heart murmur) says Sam spent time talking things through at length, helping them feel comfortable about the risk.
• •Jo: Mentioned as an “exotic vet” by a guinea pig owner; they describe being offered same-day emergency help, leaving their pet in Jo’s care for the day, and reporting a full recovery.
• •One review describes a front-desk interaction where the owner felt the receptionist was rude and dismissive about a new colleague, alongside confusion about whether a consultation fee would be charged.

Reviews

Google rating: 4.8 stars from 408 reviews. “”

• •Dental care is repeatedly referenced, including a senior dog’s dental treatment and a high‑risk dental case discussed in depth due to a heart murmur.
• •Handling of anxious or difficult-to-handle pets: one cat owner describes a calm, gentle consultation despite their cat being vocal and resistant.
• •Small mammal/exotics experiences appear in recent reviews (guinea pig and hamster); one guinea pig owner describes same-day emergency attention and recovery, while another owner reports poor fee communication after a hamster visit.
• •End-of-life care is mentioned in positive terms (patience during euthanasia; a thoughtful card after a rabbit was put to sleep).
• •Cost/fee communication is a point of conflict: two 1‑star reviews describe not being told about charges (or being told a consult wouldn’t be charged) and then being asked to pay afterward; other reviewers don’t mention pricing issues and focus on clinical care and support.