Dog & Cat Vets in Plymouth

## Summary Ocean City Vets is a small-practice clinic (group ownership not stated in the available data) that owners describe as deliberately calm and “not feeling like a vets” on arrival—something several people say helps with anxious or easily overstimulated pets. Reviews point to a practice comfortable handling both planned procedures and difficult visits, including end-of-life care where owners say they didn’t feel rushed and received flowers and a message from the team afterwards. Clinical work specifically mentioned includes dental extractions in an older dog, and a BOAS assessment leading to nares-widening (rhinoplasty) surgery with same-day updates and follow-up check-ups. Several reviewers also mention joining a “pet plan” and ongoing support for chronic illness management. ## Services Services and care owners explicitly mention include: - Dental work, including “a lot of teeth removed” and recovery advice for an older dog. - End-of-life euthanasia appointments, with multiple owners describing a calm, unhurried approach. - BOAS assessment and discussion of surgical options. - Nares-widening (rhinoplasty) surgery, including peri-operative updates, and at least two post-op check-ups. - Help navigating pet insurance for a surgical decision (as described by one owner). - Saturday care for an ill dog (suggesting weekend availability for some cases). - Pet plan (details of what’s included aren’t stated in the available reviews). ## People Named team members mentioned in reviews: - **Sinead** (described as leading a BOAS assessment and carrying out nares-widening surgery): owners mention clear options for next steps, help with insurance navigation, and frequent updates/reassurance during a pet’s operation, followed by check-ups. - **Mel**: thanked (along with Sinead) for “going above and beyond” when a dog became ill on a Saturday. - **Emma** (identified as the vet in one review; another mentions a locum vet “Emma I think”): owners describe her as reassuring, giving “lots of good advice,” and taking time to get to know them and their dog. - **Ben**: specifically mentioned for greeting clients on arrival and helping them feel at ease. ## Reviews **Google rating: 5 stars from 57 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - A calm, low-stress environment is repeatedly mentioned (e.g., “relaxing vibe” for anxious pets; “open comfortable welcoming”). - Detailed support around procedures, including **dental extractions** and **nares-widening (rhinoplasty)** after a **BOAS assessment**, with owners noting **updates during surgery** and **follow-up check-ups**. - End-of-life care is a prominent theme: multiple owners describe compassion, not being rushed, and one mentions **receiving flowers with a message** afterwards. - Some owners mention **quick emergency appointments** and feeling supported during urgent or difficult situations. - Ongoing management is mentioned by one reviewer in the context of a **pet plan** and help with a dog’s **chronic illness**.

## Summary Plymouth Veterinary Hospital is part of **Plymouth Veterinary Group** and is also listed as a **Veterinary Nurse Training facility**. Based on the information available, the clinic sees a mix of routine and more sensitive cases: recent reviews repeatedly mention **end-of-life support** (including making a dog’s goodbye “peaceful” and treating a rat “with dignity”) and **structured puppy training/classes** run by a named staff member (Jo), with ongoing support via a WhatsApp group and follow-up materials. Review signals are mostly positive about how staff interact with both pets and owners, though there’s at least one review raising concern about **high charges**, while another calls prices “reasonable.” ## Services - **Puppy classes / puppy academy** (multiple owners report attending sessions led by Jo; mentioned support includes advice between sessions, WhatsApp group, and emailed leaflets). - **End-of-life care** (owners describe support during euthanasia and “last moments” for pets). - **Care for small/exotic pets and birds** (reviews specifically mention treatment for a **rat** and ongoing vet care for **African grey parrots** over several years). - **Pet Health Club® Plus plan** (website text states consultations are included as part of this plan; no price or full inclusions provided). - **Veterinary Nurse Training facility** (listed in the clinic’s structured data). ## People - **Jo** (puppy training): mentioned by name in several reviews. Owners describe learning practical skills and receiving ongoing support (availability for advice, WhatsApp group for puppy owners, and emailed leaflets). - **Vets, nurses, and reception staff** (not named): one recent review describing a dog’s euthanasia says *every* staff group they interacted with (vets/reception/nurses) was kind and helped make the experience peaceful. ## Reviews **Google rating: 4.2 stars from 389 reviews.** “Themes below are drawn from the latest written reviews available to us.” - Staff communication and manner are repeatedly described as **professional, helpful, and friendly**, including “doing that extra bit if needed.” - **End-of-life appointments** are a standout theme: owners mention a peaceful goodbye for a dog and dignified handling of a rat in its final moments. - **Puppy training** gets detailed praise: multiple reviews cite Jo’s guidance, practical tips, and added resources (WhatsApp group, emailed leaflets). - **Pricing is a mixed theme**: one review calls prices “reasonable,” while another describes charges as “extortionate” and asks the practice to reconsider pricing; one owner also reports receiving a **student discount** in a specific situation.

## Summary Elm Veterinary Group is a multi-practice clinic offering routine and problem-focused veterinary care, and it’s also listed as a Veterinary Nurse Training facility. The website references a Pet Health Club® Plus plan (with consultations included) alongside options like repeat prescriptions, click & collect for food orders, an online shop, and “Video Vet”. From the latest reviews, owners most often describe: - being offered appointments at short notice (including a same-day slot for a serious discussion about diagnosis/management) - diagnostics for acute issues (a scan mentioned for a dog’s sudden lameness) - support around end-of-life decisions, including time to decide and signposting to a home-visit euthanasia service - a practical downside: the reception/waiting area being too small (mentioned by one reviewer) ## Services Based on the website summary and written reviews, services mentioned include: - **Routine care** - Annual vaccinations (cat vaccinations specifically mentioned) - **Diagnostics and problem appointments** - Assessment of lameness and **scanning** (a scan and check-up described after a dog went lame) - Work-up and treatment for **skin disease** (a cat with a severe skin condition) and **parasite treatment** (fleas and worms) - **End-of-life care** - Support with diagnosis/management decisions and euthanasia discussions - Recommendation/signposting to a **home-visit** veterinary service for euthanasia (Nirvana Vets named by one reviewer) - **Access and convenience options (website)** - Repeat prescriptions - Food orders via click & collect - Online shop - Video Vet - Pet Health Club® Plus plan (consultations included, as stated) ## People - **Dr Christina (vet)** is named in one review. The owner describes her as *open and honest*, not rushing the appointment, and giving them time and space to decide on next steps for their pet’s diagnosis/management. - **Reception team**: multiple reviewers mention receptionists being kind and understanding—examples include looking after family members while they waited during a serious visit, and being patient when a dog had an accident in the waiting area. ## Reviews **Google rating: 4.6 stars from 376 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Timely access when it matters:** owners mention getting an appointment “at short notice” and, in one case, an unexpected **same-day** appointment. - **Clear communication and decision support:** one reviewer highlights being given time to consider options for diagnosis/management without feeling rushed or judged. - **Practical clinical help across routine and urgent needs:** vaccinations are mentioned, as well as a **scan** for sudden lameness and treatment for fleas/worms and a severe skin condition. - **Compassion during end-of-life care:** several reviews describe supportive handling of final visits; one also notes being directed to a home-visit service for euthanasia. - **Facilities note:** one reviewer says the **reception/waiting area needs to be bigger**. - **Outlier content:** one recent 5-star review contains hostile wording about a cat; it doesn’t describe a recognisable clinical experience and conflicts with the otherwise sympathetic tone of other end-of-life accounts.

## Summary Roborough Vet is described by reviewers as a small, family-run independent practice. From the cases owners mention, it appears set up for both routine care and urgent problems—people report being fitted in for emergencies (including a cat with sudden front-leg paralysis) as well as coming in for vaccinations and health checks. Recent reviews also describe hands-on management of serious issues such as major eye trauma (with attempts to save the eye, though it was ultimately lost) and sensitive end-of-life care. Several owners specifically note the team taking time to listen and helping nervous pets cope (for example, a rescue dog who was usually terrified at vets taking kibble from the vet’s hand). ## Services Services mentioned in the latest reviews include: - Routine care: vaccinations and routine health checks - Urgent/same-day issues: being “fitted in as an emergency” for a cat with front-leg paralysis - Eye cases: treatment/management of significant eye trauma, with efforts to save the eye and eventual loss of the eye noted by the owner - Ear problems: assessment and treatment of a painful ear infection, plus a follow-up appointment - Euthanasia: support and compassion during putting a cat to sleep - Care for birds: a vet named Duncan is specifically praised for doing “a fantastic job” with a bird ## People - **Duncan (vet)**: Mentioned repeatedly across different types of visits—praised for being informative when assessing a cat’s front-leg paralysis, for helping a nervous rescue dog relax enough to take food from his hand, and for treating a bird. One long-term client says he has cared for their cats over 17 years and highlights his compassion during euthanasia. - **Kelly**: Thanked alongside Duncan for compassion during euthanasia; also named as one of the clinicians seen during visits for a nervous rescue dog. - **Devon**: Mentioned as the person on the first call; the owner felt listened to and supported from that initial contact. ## Reviews **Google rating: 4.7 stars from 279 reviews.** Themes below are drawn from the latest written reviews available to us. - Owners repeatedly describe the practice as independent/family-run. - Being accommodated for urgent problems is specifically mentioned (e.g., an emergency fit-in for a cat with sudden paralysis). - Nervous pets are a recurring theme: one owner reports their anxious rescue dog was reassured enough to be noticeably more relaxed at a follow-up, and another highlights patience that led to a “breakthrough” moment (taking kibble from the vet’s hand). - Several reviews focus on high-stakes or emotional care: major eye trauma management (with loss of the eye) and compassionate support during euthanasia.

## Summary Rosehill Veterinary Clinic offers general practice care with in-house diagnostics and surgery, and it’s also a veterinary nurse training facility. The clinic website lists consultations, dentistry, imaging (radiography and ultrasound), ECG, laboratory testing, and surgical procedures; it also states that specialist/referral and out-of-hours consultations are not included. From the latest reviews, owners often describe careful handling of anxious pets (including giving extra space away from other dogs, and not forcing an exam) and clear explanation of options during investigations, while one recent review raises concerns about appointment delays and “expensive meds and consultation fees.” ## Services Based on the clinic website and the latest reviews, services and capabilities mentioned include: - **Consultations** (routine and for unwell pets) - **Dentistry** - **Surgical procedures** - **Diagnostics on-site:** radiography (X‑rays), **ultrasound**, **ECG**, and **laboratory** testing - Reviews specifically mention **blood tests**, including a plan to return later for a sedated attempt when the first try was too stressful. - **Emergency same-day care (during normal service):** reviews describe pets being seen immediately for urgent cases (e.g., a dog admitted as an emergency; a cat injured after being attacked). - **Species treated (per website):** cats, dogs, rabbits, guinea pigs, ferrets, hamsters, plus exotics including lizards, snakes/reptiles, and birds. - **Out-of-hours/referrals (per website):** “specialist, referral, or out-of-hours consultations are not included.” ## People - **Aniela Mogos (veterinary surgeon)** – repeatedly named in reviews for: - Taking time with anxious animals and adapting the plan (e.g., arranging a later appointment with sedation so bloods could be taken successfully). - Explaining options and next steps clearly during a work-up toward diagnosis. - Remembering details from a prior emergency visit, which some owners say builds trust. - **Sophie (reception)** – mentioned as welcoming, efficient, and helpful during an emergency visit. - **“Katherine” (vet; name noted by a reviewer but not confirmed)** – credited with being patient with a dog that dislikes vets/other dogs, examining what was needed without forcing the dog, and helping the owner manage spacing from other dogs when the clinic was busy. (Website also lists: Wendy Hardy, Practice Manager; Sophie Court and Andrew Pierce, Clinical Directors; Trevor Grinter, Danielle Beer, and Aniela Mogos, Veterinary Surgeons; Amy Shannon, Head Veterinary Nurse; Chloe‑Louise Powell‑Thomas, Student Veterinary Nurse.) ## Reviews **Google rating: 4.5 stars from 524 reviews.** **Themes below are drawn from the latest written reviews available to us.** - **Handling nervous or reactive pets:** owners describe staff making practical adjustments such as keeping distance from other dogs in crowded periods, using patience during examinations, and choosing sedation plus a rebooked slot when blood sampling was too stressful initially. - **Communication and shared decision-making:** multiple reviews mention being listened to, not feeling rushed, and having options explained while working toward a diagnosis. - **Support in urgent and end-of-life situations:** reviewers describe compassionate support during emergencies (including being seen immediately) and at euthanasia/“last goodbye.” - **Conflicting views on cost and punctuality:** one recent review reports appointments “always late” and finds consultations/medication expensive, while another describes “good rates” and another says pricing is “averagely priced.”