It's the VETS – Vets in Plymouth
Clinic Overview
- Many reviewers describe a friendly, attentive and compassionate team, with praise for calm handling, clear explanations and staff taking time during stressful visits. - Access and responsiveness are a recurring strength, with reports of very last-minute appointments, evening help and urgent cases being seen quickly even when not yet registered. - Owners also highlight communication around treatment options and early problem detection, and several say their pets are comfortable visiting the practice.
Services
- •Routine veterinary care: health checks, vaccinations and nurse clinics are listed. Recent reviews mention appointments for sickness, chronic ear problems, general illness and early investigation of developing problems.
- •Urgent and emergency care: the clinic has a designated on-site surgical theatre for emergency surgery. Reviewers describe urgent cases being fitted in quickly, including an unregistered cat seen within an hour for an evening appointment and another last-minute visit for a dog needing treatment for sickness.
- •Surgery and more involved treatment: reviews mention pets coming through life-saving operations, alongside the clinic's stated surgical facilities.
- •Diagnostics and imaging: the practice lists an in-house lab, X-ray and ultrasound for diagnostic work, and reviews refer to pets being seen for tests and scans.
- •Dentistry and procedures under anaesthetic: a designated dental treatment room is mentioned, and reviews refer to discussion of an ear-flush procedure under general anaesthetic as part of ongoing treatment planning.
- •End-of-life care: euthanasia is part of the service mix discussed in reviews. Some owners praise the kindness and explanations they received during difficult appointments, while others report upsetting experiences.
- •Species and handling: reviews mention care for dogs, cats, rabbits and guinea pigs. The clinic states it has separate cat and dog consulting rooms, and reviewers also mention separate cat and dog waiting and checkout areas, a low counter for cat carriers, and towels with calming spray for covering baskets.
Pricing
Published prices suggest the clinic sits around average, based on a partial sample of comparable services. Review comments on cost are mixed: some owners say fees compared favourably with previous vets or found billing clear, while one reviewer felt a recommended treatment plan was very expensive.
People
Named team members mentioned by clients include Larissa, who is repeatedly thanked for explanations, treatment and long-term care, though a small number of reviewers report difficult interactions with her; Daisy on reception; Terri and Jess, praised alongside Larissa for rapid triage and treatment; and Sam, a locum vet described as compassionate and clear when explaining findings after a difficult case.
Reviews
Google rating: 4.7/5 from 179 reviews.
- •Many reviewers describe a friendly, attentive and compassionate team, with praise for calm handling, clear explanations and staff taking time during stressful visits.
- •Access and responsiveness are a recurring strength, with reports of very last-minute appointments, evening help and urgent cases being seen quickly even when not yet registered.
- •Owners also highlight communication around treatment options and early problem detection, and several say their pets are comfortable visiting the practice.
- •A smaller number of negative reviews focus on rudeness, dismissed complaints and poor communication around prescriptions, costly treatment discussions and euthanasia.
