It's the VETS

It's the VETS is an independent veterinary clinic in Plymouth with on-site facilities for both routine care and more involved treatment, including a designated surgical theatre for emergency surgery, in-house lab testing, ultrasound and X-ray. The practice also mentions separate cat and dog consulting rooms, and reviewers highlight separate waiting and checkout areas plus cat-friendly touches such as a lower counter for carriers and towels with calming spray. Recent feedback is largely positive for quick access, friendly handling and clear explanations, though a small number of recent reviews report upsetting experiences around communication and euthanasia.

Services

• •Routine veterinary care: health checks, vaccinations and nurse clinics are listed, and recent reviews mention appointments for issues including sickness, chronic ear problems and general illness.
• •Urgent and emergency care: the clinic has a designated on-site surgical theatre for emergency surgery, and reviewers describe urgent cases being fitted in quickly, including an unregistered cat seen within an hour and another cat squeezed in as an emergency.
• •Surgery and more involved treatment: reviews mention pets coming through life-saving operations, alongside the clinic's stated surgical facilities.
• •Diagnostics and imaging: the practice lists an in-house lab, X-ray and ultrasound for diagnostic work.
• •Dentistry: a designated dental treatment room is mentioned, and one recent review refers to a proposed ear-flush procedure under general anaesthetic as part of ongoing treatment discussions.
• •End-of-life care: euthanasia is part of the service mix discussed in reviews, with some owners praising the kindness and explanations they received, while others report a poor experience.
• •Facilities and pet handling: the clinic states it has separate cat and dog consulting rooms. Reviewers also mention separate cat and dog waiting and checkout areas, a low counter for cat carriers, and towels with calming spray for covering baskets.

Pricing

Published prices suggest the clinic sits around average, based on a partial sample of comparable services. In reviews, some owners describe bills as reasonable, fair and clearly broken down, while one recent reviewer felt a recommended treatment plan was very expensive.

People

Named team members mentioned by clients include Larissa, who is repeatedly thanked for explanations, treatment and long-term care; Daisy on reception; Terri and Jess, who were praised alongside Larissa for rapid triage and treatment; and Sam, a locum vet described as compassionate and clear when explaining findings after a difficult case.

Reviews

Google rating: 4.7/5 from 168 reviews.

• •Many recent reviewers describe a welcoming, caring team, with praise for calm handling, clear explanations and staff making time even during emotional appointments.
• •Urgent access is a recurring strength: owners mention last-minute appointments, evening help, and pets being seen quickly even when not yet registered.
• •Reviewers continue to highlight the cat-friendly layout and practical details, including separate cat and dog areas, a low counter for carriers, and towels with calming spray. One owner also praised a clear emailed bill breakdown after the visit.
• •A small number of recent negative reviews focus on communication and compassion, particularly around euthanasia and one discussion about a costly treatment plan.