Woodlands Veterinary Hospital / MiNightVet Plymouth – Vets in Plymouth
Clinic Overview
- Many positive comments focus on out-of-hours care, especially when pets were seriously unwell or owners were facing end-of-life decisions. Reviewers describe staff as kind, compassionate and supportive at difficult times. - Communication and reassurance are regular positives, with owners saying options were explained clearly and that staff helped them feel calmer during emergencies.
Woodlands Veterinary Hospital in Plymouth operates as part of CVS and provides both routine veterinary care and 24-hour emergency support, with MiNightVet Plymouth delivering the out-of-hours service on site. The practice treats common household pets as well as birds, reptiles and other small exotics, and its website lists services ranging from preventive care and nurse clinics to surgery, home visits and pet travel documentation. Recent feedback often highlights compassionate support during emergencies and end-of-life care, alongside some concerns about urgent triage access and fees.
Services
- •Routine and preventive care: consultations, six-month health checks, vaccinations, parasite control, microchipping and neutering.
- •Clinical, nursing and surgical services: surgery including keyhole (laparoscopic) procedures, nurse clinics including blood pressure checks, grooming and nail clipping, and anal sac expression.
- •Additional support: puppy parties, GB pet travel documentation, home visits, and the practice is also listed as a veterinary nurse training facility.
- •Emergency care: 24-hour emergency support is available through MiNightVet Plymouth. Recent reviews give examples of out-of-hours care for seriously unwell pets, support around euthanasia decisions, and emergency treatment for conditions including a severe urinary problem.
- •Species seen: dogs, cats, rabbits, ferrets, gerbils, guinea pigs, hamsters, small and large cage birds, birds of prey, wild birds, reptiles and tortoises.
Pricing
Published prices suggest the clinic sits above average, based on a partial sample of comparable services. A recent example mentioned by a reviewer was a £27 prescription fee for Bravecto, with the same visit reported as costing about £86 once a consultation was added. Reviews are mixed on value, with some owners focused on the care received and others describing the clinic as expensive or unhappy with payment handling.
People
- •Alan: praised for out-of-hours advice and treatment, with one owner saying he helped them decide the best course of action and put them at ease.
- •Chloe: thanked for compassion and patience during a final visit, and for helping make the experience as dignified as possible.
- •Reception team: several reviewers describe reception staff as helpful, friendly, lovely and caring.
- •Wider team: recent feedback also praises the broader staff group for kindness, compassion and support during difficult emergency visits.
Reviews
Google rating: 4.4/5 from 319 reviews. Recent feedback is mixed overall.
- •Many positive comments focus on out-of-hours care, especially when pets were seriously unwell or owners were facing end-of-life decisions. Reviewers describe staff as kind, compassionate and supportive at difficult times.
- •Communication and reassurance are regular positives, with owners saying options were explained clearly and that staff helped them feel calmer during emergencies.
- •A smaller number of reviews raise concerns about urgent access and triage, including one account of difficulty getting a deteriorating dog seen promptly.
- •There are also some complaints about costs and administration, including prescription-related charges, firm handling of overdue payments, and one bereavement-related complaint about not being informed promptly when ashes had returned.
