Vets4Pets Plymouth

- Recent positive feedback highlights caring treatment, especially around routine procedures and recovery support; one owner said a dog’s spay was quick and simple with helpful aftercare, and another said their cat was well looked after for an operation. - End-of-life support is also mentioned warmly, with one reviewer thanking the team for their help when a pet was put to sleep. - The main negative themes are around administration and cost handling, including a complaint about prescription charges and a month-long delay caused by confusion between admin and clinical teams.

Vets4Pets Plymouth is a corporate Vets4Pets practice in Plymouth offering routine veterinary care, surgery, dentistry, diagnostics and nurse clinics. Listed facilities include separate dog and cat wards, an isolation unit, operating and dental suites, plus in-house testing and imaging. Out-of-hours care is provided by MiNight Vet Woodlands Veterinary Group. Recent feedback is mixed, with praise for caring support and smooth procedures alongside complaints about communication, billing and consistency of advice.

Services

•Routine and preventive care: vaccinations, microchipping, medication and parasite control are listed, along with nurse clinics for flea and worming advice, puppy advice, weight management, diet and nutrition, behavioural advice, dental care and nail clipping.
•Surgery and procedures: neutering is listed, and the practice has an operating theatre/suite. Recent reviews mention a routine spay with supportive aftercare, as well as a cat being looked after well for an operation.
•Dentistry: dentistry and a dental suite are listed. Reviews also mention dental booking, though one owner reported a long wait for treatment.
•Diagnostics and monitoring: listed services include an in-house laboratory/biochemistry, blood pressure monitoring, X-ray and ultrasound.
•Hospital and inpatient facilities: the practice lists a hospital ward, isolation unit, and separate dog and cat wards.
•Documents and travel paperwork: pet passports / animal health certificates are listed.
•End-of-life and emergency care: reviews mention compassionate support during euthanasia, and out-of-hours care is handled by MiNight Vet Woodlands Veterinary Group.

Pricing

Published prices suggest the clinic sits around average for common vet services, based on a partial sample of comparable treatments. Reviews are mixed on cost: some owners describe the practice as reasonable and fair value, while others raise concerns about prescription charges, billing and fee handling.

People

No individual vets or nurses are named here. Reviews refer to the vets, nurses, reception and admin teams, with positive comments about kindness, reassurance and aftercare, but some criticism of communication and management handling.

Reviews

Vets4Pets Plymouth has a Google rating of 4.1 stars from 272 reviews.

•Recent positive feedback highlights caring treatment, especially around routine procedures and recovery support; one owner said a dog’s spay was quick and simple with helpful aftercare, and another said their cat was well looked after for an operation.
•End-of-life support is also mentioned warmly, with one reviewer thanking the team for their help when a pet was put to sleep.
•The main negative themes are around administration and cost handling, including a complaint about prescription charges and a month-long delay caused by confusion between admin and clinical teams.
•A smaller number of reviews raise concerns about inconsistent advice, feeling dismissed during consultations, and access issues such as long phone waits or delays for dental work.

Reviews for Vets4Pets Plymouth

Note: Showing the 10 most recent Google reviews out of 272 we track in total. Recent reviews may not be representative of overall sentiment.

ellie pullen

2 months ago

This vets changed my perception on all vets. They are caring and reasonable, they are not out to get your money but instead to support your animal and you truly through some of the worst things. My Mabel had a routine spay, the vets, nurses and receptionists were kind and understanding, always willing to answer questions, it was quick and simple and they gave brilliant advice. They helped us through aftercare and offered appointments and support when Mabel looked to not be healing brilliantly (she was healing fine, I’m just an anxious Annie!!). Everytime we go in they are efficient and caring, they are worth every single penny and are incredibly reasonable with their prices too! I would trust no other than them to care for my dog.

Liz Bruce

4 months ago

I have not had an issue with individual staff, they have all been friendly and given useful (but inconsistent) advice. However the way the practice conducts it's fees is unethical. I was made to pay excessively for scripts which was totally unnecessary. They quote vetenary GUIDELINES in their defense, and at no point acknowledged they are purposely skewing the guidelines to their benefit in order to rinse the customers of their money. As I said- unethical. There also seems to be incredibly poor communication between the requests put through regarding prescriptions, the vetenary team, and the admin staff. It took me a month to get a simple request through due to the amount of confusion within the practice, including phone calls from admin staff giving me misinformation and requests for money which were not correct. All this even though my initial request was concise and in writing. I'm currently actively looking for an alternative vetenary practice with better customer service and more ethical standards surrounding cost and billing.

Claire Matthews

Best Petsmas Ever! 🐕 From "The Plymouth Care Whisperer"🎄

Gabriel Marangoci

5 months ago

I would give 0 stars if I could. The staff are rude, and the manager of this branch (who I believe is also a vet) lied to me on the phone. One of vets told me that the worming treatment given to my cat was effective, but a friend of mine who went to another vet from the same company with the same problem my cat had was told that a different worming treatment would be better. (cats are the same age and are sisters) In the end, my cat still has problems, while my friend’s pet has recovered. When I called back for answers, the manager outright lied to me and told me it would be best to find another vet. Luckily, the phone conversations are recorded, and I will be going through the proper channels to report them. Absolutely appalling service.

The Shiny Bulbasaur

8 months ago

A friendly bunch, looked after my cat when had an Op. It all went well. Highly recommend

Chelsea S

If you have a flat face breed dog DO NOT BRING THEM HERE. Brought my 10yo pup in because hes started breathing badly which is not like him (part chihuahua, breathes fine). Was told "thats what they do". They think I'd bring my dog in for something that he notmally does?! What an absolute pizz take. She was more interested in my neck tattoo and fussing him than actually looking into what i was telling her. She couldn't even read his notes properly, she thought he'd put 3kg on in 10 months instead of 10 years. Booked in for dental work (which is a 3 month wait) and actually thinking about going elsewhere after this and reading the reviews. I'm so stressed about the lack of help they shown whilst listening to him struggle to breathe (I'm 99% sure he's got an infection) i cant sleep. Do better v4p

If you have a flat face breed dog DO NOT BRING THEM HERE. Brought my 10yo pup in because hes started breathing badly which is not like him (part chihuahua, breathes fine). Was told thats what they do. They think I'd bring my dog in for something that he notmally does?! What an absolute pizz take. She was more interested in my neck tattoo and fussing him than actually looking into what i was telling her. She couldn't even read his notes properly, she thought he'd put 3kg on in 10 months instead of 10 years. Booked in for dental work (which is a 3 month wait) and actually thinking about going elsewhere after this and reading the reviews. I'm so stressed about the lack of help they shown whilst listening to him struggle to breathe (I'm 99% sure he's got an infection) i cant sleep. Do better v4p

Marie Bates

9 months ago

A big thank you for the support you gave when our dear Poppy was put to sleep

Stephane Kolinsky

2 years ago

I've spent an 1hr 20mins on the phone this morning from 9:00am to make an appointment. I was caller number 1 in the queue. The answer machine repeatedly told me that my call mattered. An hour into the call I decided to walk down to make an appointment in person.... an experiment to see whether I'd get there before they'd answer the call. Low and behold they were shut for Bank Holiday Friday. How much effort does it take to make sure your opening hours are accurately reflected on the web and answer machine?