Plymstock Veterinary Centre

Plymstock Veterinary Centre is a small-animal veterinary practice with limited service detail available from its website summary, so the clearest picture comes from client feedback. Reviews describe a practice that will sometimes fit patients in at short notice after admin issues (“lost” appointment later squeezed in right away) and that some pets are put at ease with treats at reception. The biggest decision point raised is cost and upselling: multiple reviewers describe prices as “extortionate” (including a quoted £70+ for two “five minute” procedures) and others mention feeling pressured to sign up for plans or extras, while other owners report strong support during serious illness.

Services

Services are not listed in the website summary we have. From reviews, the following are explicitly mentioned

• •General consultations/appointments for dogs.
• •Short, simple procedures (not specified) — one review references two dogs having a “simple five minute procedure” each.
• •Pet plan mentioned by a reviewer (details of what it includes aren’t provided).
• •Short-notice/same-day accommodation: one reviewer says they were “squeezed in right away” when an appointment had been lost.

Pricing

• •One reviewer reports being charged “£70+” for two tiny dogs for a “simple five minute procedure each”, and alleges prices rose roughly 50% in four months (this is a customer claim, not a published price list).
• •Another reviewer says they paid for a pet plan but were asked for additional payment again when trying to receive services/products they believed were included (no plan price is stated).

People

• •Nikolai (vet) is named in one review; the owner highlights his handling as not “heavy handed” compared with vets they’d seen before.
• •Reception/admin are mentioned in mixed terms
• •One reviewer describes a clerical error that lost an appointment, followed by an apology and being fitted in immediately.
• •Another describes staff as friendly across reception and accounts, and says the team supported them in managing ongoing pet health and during a severe illness.

Reviews

4.4 stars from 93 reviews. - Friendliness and pet handling: treats for pets are mentioned, and one vet (Nikolai) is singled out for gentle handling.

• •Making time when things go wrong: one owner reports an appointment was lost but they were apologised to and still seen right away.
• •Cost concerns: multiple reviews describe prices as very high, including a quoted £70+ for two quick procedures and claims of recent steep increases.
• •Sales/plan friction: some owners say they felt a strong sales pitch, and one describes disputes over being asked to pay again despite being on a pet plan.
• •Serious-illness support: one longer review describes the practice being “incredible” when a dog became very sick.